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Tempo Smart Button

  • What is the Tempo Smart Button?
    Close answer Open answer

    The Tempo Smart Button™ is a data transmitter for your Tempo Insulin Pen that uses Bluetooth® wireless technology to send your dose-related data to your TempoSmart™ App. It comes ready to use. Simply attach the Tempo Smart Button to the Tempo Insulin Pen by following the instructions here. Please read the Instructions for Use included with the Tempo Smart Button.


    To pair the Tempo Smart Button with the TempoSmart™ App:


    1. Make sure the dose indicator on your Tempo Pen™ is at “0.”
    2. Open the TempoSmart App on your mobile device in a location at least 9 feet (3 meters) away from other mobile devices actively in use. Warning: to help prevent others from accessing your data or settings, do not leave your Tempo Smart Button in an area that can be accessed by others.
    3. On the TempoSmart App, select the following:
      • More
      • Connections & Devices
      • Tempo Smart Button
      • Connect Tempo Smart Button
    4. Press and hold the Tempo Smart Button down for about 10 seconds until you see 1 green flash. Release the Tempo Smart Button after you see 1 green flash. This means that your Tempo Smart Button is ready to pair with your app.
    5. Follow your TempoSmart App’s onscreen prompts to finish pairing your Tempo Smart Button. You will receive confirmation in your app if pairing is successful.
    6. The light ring on the Tempo Smart Button will flash green 3 times when the Tempo Smart Button is connected (paired) with your app.

    Please read the Instructions for Use included with the Tempo Smart Button in your Tempo™ Welcome Kit. You can also visit Setting Up Tempo.

  • How do I safely store and travel with my Tempo Smart Button?
    Close answer Open answer

    Place the Tempo Smart Button in a location where it cannot get pressed accidentally or repeatedly. This is to preserve the battery life of your Tempo Smart Button. You may keep the Tempo Smart Button attached to your Tempo Insulin Pen in between doses.


    Further tips for storage and handling of the Tempo Smart Button:


    • When attached to your Tempo Insulin Pen, store your Tempo Smart Button at room temperature below 86 °F (30 °C). Do not store your Tempo Smart Button in the refrigerator
    • Keep your Tempo Smart Button away from excessive light, including sunlight
    • Keep your Tempo Smart Button away from strong electromagnetic fields, such as magnetic resonance imaging (MRI). This may cause you harm or damage your Smart Button
    • Avoid getting the Tempo Smart Button wet
    • Please refer to the Instructions for Use
  • What do I do if my insulin doses aren't appearing in TempoSmart?
    Close answer Open answer

    You may need to manually sync your Smart Button with the TempoSmart App. Your Smart Button can store insulin dose-related data if your phone is not close or your TempoSmart app is not opened on your phone while you are giving your insulin dose. Follow these steps to transfer your insulin dose-related data:


    • Place your mobile device within 9 feet of your Smart Button
    • Open TempoSmart with Bluetooth® turned on
    • Be sure your Tempo Insulin Pen dose indicator is dialed to “0”
    • Press and hold the Smart Button down for 5 seconds. Release the Smart Button.
    • View notification of data being synced
    • View your insulin dose data in the Home Screen and Logbook
    • If your insulin dose data does not appear, wait 30 seconds and try again
    • If your insulin dose data still does not appear, contact Lilly Tempo Support at 1-855-LILLY-TEMPO (1-855-545-5983) or call your healthcare provider for help.

    CAUTION: If you are not sure if you injected your insulin, DO NOT start over or repeat your injection. Monitor your blood glucose as instructed by your healthcare provider.

  • What if I lose or break my Tempo Smart Button?
    Close answer Open answer

    If you lose or break your Tempo Smart Button, give us a call at 1-855-LILLY-TEMPO (1-855-545-5983). We may be able to help!

TempoSmart App

  • How do I pair the TempoSmart App with the Tempo Smart Button?
    Close answer Open answer
    1. Make sure the dose indicator on your Tempo Pen is at “0.”
    2. Open the TempoSmart App on your mobile device in a location at least 9 feet (3 meters) away from other mobile devices actively in use. Warning: to help prevent others from accessing your data or settings, do not leave your Tempo Smart Button in an area that can be accessed by others.
    3. On the TempoSmart App, select the following:
      • More
      • Connections & Devices
      • Tempo Smart Button
      • Add Smart Button
    4. Press and hold the Tempo Smart Button down for about 10 seconds until you see 1 green flash. Release the Tempo Smart Button after you see 1 green flash. This means that your Tempo Smart Button is ready to pair with your app.
    5. Follow your TempoSmart App’s onscreen prompts to finish pairing your Tempo Smart Button. You will receive confirmation in your app if pairing is successful.
    6. The light ring on the Tempo Smart Button will flash green 3 times when the Tempo Smart Button is connected (paired) with your app.

    For further instructions, please read the Instructions for Use included with the Tempo Smart Button in your Tempo Welcome Kit. You can also visit Setting Up Tempo.


    WARNING: DO NOT use the Tempo Smart Button while charging your mobile device. Even while not charging, keep the Tempo Smart Button at least 6 inches (15 cm) away from Apple’s MagSafe® charging accessories.

  • How do I pair the TempoSmart App with my blood glucose meter (BGM) and/or Dexcom Continuous Glucose Monitoring (CGM) System?
    Close answer Open answer

    Tap the More menu on the Home screen of your TempoSmart App and then tap Connections & Devices. From here you can select the options to pair your BGM and/or CGM.


    Please visit your device manufacturer’s user guide for troubleshooting help.


    Considerations for devices using Bluetooth® wireless technology:


    • Make sure you know which Bluetooth® wireless device you are pairing with your TempoSmart App
    • To ensure that data from your devices (eg, BGM, Tempo Smart Button) are sent wirelessly to the TempoSmart App, you must first pair your device with the TempoSmart App
  • Does the Tempo Platform include an insulin dose calculator?
    Close answer Open answer

    If you are a fast-acting insulin user, your healthcare professional may prescribe the Insulin Dose Calculator feature for you. This is used within your TempoSmart App to help you calculate your insulin doses based on your prescribed regimen, carb intake, and glucose value.


    Once your healthcare professional has prescribed the Insulin Dose Calculator to be activated, you will be required to complete an in-app training on your TempoSmart App.


    The Insulin Dose Calculator is only available for use with the following products*:


    • Humalog® Tempo Pen (insulin lispro) injection 100 units/mL and Tempo Smart Button™
    • Lyumjev® Tempo Pen (insulin lispro-aabc) injection 100 units/mL and Tempo Smart Button

    *Each product requires an individual prescription from your healthcare professional.


    The Insulin Dose Calculator works for the following insulin regimens:


    • Insulin-to-carb ratio plus correction factor
    • Fixed dose plus correction factor

    WARNING: Using the fast-acting Insulin Dose Calculator with an incorrect dosing regimen or without all of your recent insulin logged may result in unsafe recommendations, which would lead to severe high blood sugar, low blood sugar, or injury.

  • How do I calculate an insulin dose with the TempoSmart App?
    Close answer Open answer

    Note: The following answer is for BGM users only. Please see the following questions for Dexcom CGM users.


    To calculate a dose of bolus insulin, tap Calculate Now at the top of the home screen.


    1. View your insulin and last recorded dose.* Then, tap Calculate a current dose and select what the bolus insulin dose is for: Breakfast, Lunch, Dinner, or As Needed

    2. View your total Insulin on Board, if this feature is turned on with your prescription

    3. Enter or verify your blood glucose and/or the amount of carbs, if needed

    • Tap Calculate Dose to see your recommended dose

    4. Review the calculation for your recommended dose and tap Continue

    • Tap the i info icon to learn more about the calculation

    5. Sync your dose with the Tempo Smart Button


    Note: You can also Record a current dose or Record a previous dose without using the Insulin Calculator.


    *The dose calculator cannot account for other factors like illness, alcohol use, etc. For those who do not have a CGM connected, the dose calculator cannot account for activity.

  • Is the TempoSmart App fast-acting Insulin Dose Calculator compatible with Dexcom Continuous Glucose Monitoring (CGM) Systems?
    Close answer Open answer

    Yes, if you have connected a Dexcom G6 or G7 CGM with TempoSmart, the Insulin Calculator will be customized to use your CGM data. This CGM Insulin Calculator is available for the insulin regimen: insulin-to-carb ratio plus correction factor.


    TempoSmart recommends an insulin dose based on the following factors.


    • Insulin for Correction: adjusts your insulin dose when your glucose value is above range
    • Insulin for Carbs: accounts for how much insulin to take based on how many carbs you are eating
    • Trend Adjustment: raises or lowers your dose when a large upward or downward trend is found in your recent glucose data while using CGM
      • The trend adjustment defaults to the standard setting and will change to conservative setting automatically if the system detects that you have been experiencing frequent low glucose. Your trend adjustment will be reduced but you may still continue with your insulin dose calculation.
      • Ask your healthcare team if you should change the Trend Adjustment back to the standard setting. To change the setting, go to More. Select Settings and then My Preferences.
    • Insulin on Board: helps to prevent hypoglycemia due to insulin stacking
    • Exercise Adjustment: lowers your recommended insulin dose for trend adjustment when you have exercised in the past hour or will exercise in the next hour
      • If you will be involved in moderate or vigorous exercise, you should indicate “Yes” when answering this question. Since exercise can affect individuals with diabetes differently, you may want to discuss these options with your health care team.

    Examples of moderate exercise:

    brisk walking (at least 2.5 miles per hour)

    water aerobics

    dancing (ballroom or social)

    gardening

    tennis (doubles)

    biking slower than 10 miles per hour

    Examples of vigorous exercise:

    hiking uphill or with a heavy backpack

    running

    swimming laps

    aerobic dancing

    heavy yardwork like continuous digging or hoeing

    tennis (singles)

    cycling 10 miles per hour or faster

    jumping rope


    Note: There are situations when the Insulin Calculator will not use the CGM data. These situations include times that the CGM data or trend arrow are changing rapidly or not available. You can wait till your CGM data stabilizes or you can enter a fingerstick blood glucose for the calculator.


    CAUTION: DO NOT connect TempoSmart™ to your Dexcom CGM if you are taking hydroxyurea or taking more than the maximum dose of acetaminophen (eg, >1 gram every 6 hours in adults). Your CGM data may be falsely elevated and result in inaccurate dosing recommendations.


    WARNING: If your CGM data do not match your symptoms or expectations, enter a fingerstick blood glucose from a glucose meter to make diabetes treatment decisions.


    At any time, you can review the Insulin Calculator tutorial through the Help section.

  • As a Dexcom CGM user, how do I calculate an insulin dose with the TempoSmart App?
    Close answer Open answer

    Calculate a Dose (with CGM connected)


    To calculate a dose of bolus insulin, tap Calculate Now at the top of the home screen.


    1. View your insulin and last recorded dose.* Then, tap Calculate a current dose and select what the bolus insulin dose is for: Breakfast, Lunch, Dinner, or As Needed

    2. View your total Insulin on Board, if this feature is turned on with your prescription

    3.Verify your Glucose from CGM or enter a fingerstick BG, enter the amount of carbs, and answer the Activity question

    • Tap Calculate Dose to see your recommended dose

    4. Review the calculation for your recommended dose and tap Continue

    • Tap How was this dose calculated? to see how the recommended dose was calculated.
    • Tap the i info icon to learn more about the factors that go into the calculation

    5. Sync your dose with the Tempo Smart Button


    Note: You can also Record a current dose or Record a previous dose without using the Insulin Calculator.


    *The dose calculator cannot account for other factors like illness, alcohol use, etc. For those who do not have a CGM connected, the dose calculator cannot account for activity.

    The BG reading's timestamp must be within 10 minutes before or up to 5 minutes after the current time in order to be used in the dose calculation.


    WARNING: If your CGM data do not match your symptoms or expectations, enter a fingerstick blood glucose from a glucose meter to make diabetes treatment decisions.

  • How do I change my TempoSmart App medication reminders?
    Close answer Open answer

    On the Discover tab, you can set or change medication reminders based on your healthcare professional’s guidance for each medication added to your profile. Select:


    • More
    • Medications
    • Medication Reminders

    Then follow the onscreen instructions.

  • How do I share a SMART Visit Report?
    Close answer Open answer

    The SMART Visit Report helps you and your healthcare team keep track of and discuss your progress at office visits or between visits. All the information you enter, including your medication list, blood glucose values for the last 30 days, responses to health assessment surveys, notes, and other health information helps you and your healthcare team manage your diabetes.


    You can share a SMART Visit Report with your healthcare professional or another person in your support system. To send a SMART Visit Report, select:


    • More
    • Health Information
    • SMART Visit Report (which will create a summary of your data)

    You can send it to yourself (it goes to your inbox on the Home screen) or click on Add Another Person. This will send your summary by email or fax to your healthcare professional or another person in your support system.


    You can also schedule a report to be sent on a regular basis by clicking on Schedule a Report. Then you can choose when you would like to have the report sent to your healthcare professional or another person in your support system.


    IMPORTANT: The SMART Visit Report is intended to supplement, not replace, medical expertise, research, judgment, or diabetes treatment provided by the healthcare providers. The report provides information that can be used to identify trends to help inform healthcare provider’s treatment decisions. Decisions regarding diagnosis or treatment of patients will be made solely by the healthcare providers.

  • How do I change my password?
    Close answer Open answer

    To change your password, click on Forgot Password and follow the onscreen instructions. For additional assistance, you can also call Lilly Tempo Support at 1-855-LILLY-TEMPO (1-855-545-5983) Monday to Friday, 8 ᴀᴍ to 8 ᴘᴍ ET, and Saturday, 9 ᴀᴍ to 5 ᴘᴍ ET.

  • How will my data be handled?
    Close answer Open answer

    Data handling is done in accordance with Lilly policy. For more information, please read Lilly’s Privacy Statement.

Tempo Pen

  • Which insulins are compatible with Tempo?
    Close answer Open answer

    The insulins that work with the Tempo Smart Button are Lyumjev® (insulin lispro-aabc) injection 100 units/mL, BASAGLAR® (insulin glargine) injection 100 units/mL, and Humalog® (insulin lispro) injection 100 units/mL. To use these insulins, you must have a Lyumjev® Tempo Pen, BASAGLAR® Tempo Pen, or Humalog® Tempo Pen.

  • Can I use the Tempo Pen without the Tempo Smart Button?
    Close answer Open answer

    The Tempo Pen functions in a similar way to the prefilled insulin KwikPen® and is modified to work with the Tempo Smart Button.


    You can use the Tempo Pen to give your insulin injection without the Tempo Smart Button. However, if used independently, the dose-related data from the Tempo Pen will not be captured by the Tempo Smart Button. This will make the data within the TempoSmart App incomplete until each dose taken without a Tempo Smart Button connection is accurately logged manually.

  • Can I use the insulin I already have?
    Close answer Open answer

    Not using a Tempo Insulin Pen is possible but is not recommended. Each dose of non-Tempo Pen insulin must be manually and accurately logged into the TempoSmart App. Access to the TempoSmart App is only available for 6 months if the Tempo Smart Button is not used.

Other

  • Do I need a prescription for Tempo?
    Close answer Open answer

    Tempo Welcome Kit: prescription required

    Tempo Pen prefilled with Lilly insulin: prescription required

    Tempo™ Refill Kit: available over the counter. Prescription required for use with savings card for eligible patients.


    A prescription is not required to download the TempoSmart App.

  • Can I individually order replacement devices or components?
    Close answer Open answer

    Once you have received the Tempo Welcome Kit, your healthcare professional can prescribe you a Tempo Refill Kit. The Tempo Smart Button can also be prescribed again individually as a replacement when the battery runs out.


    The Tempo™ Welcome Kit includes*:


    • Tempo Smart Button™
    • Tempo™ Blood Glucose Monitoring System
    • Tempo™ Lancets (Quantity: 100)
    • Tempo™ Blood Glucose Test Strips (Quantity: 100)
    • Pen needles (Quantity: 100)

    The Tempo™ Refill Kit includes*:


    • Tempo™ Lancets (Quantity: 100)
    • Tempo™ Blood Glucose Test Strips (Quantity: 100)
    • Pen needles (Quantity: 100)
    • Gauze Pads (Quantity: 2)
    • *
      Tempo kits do not include insulin. Welcome Kit and Refill Kit are prescribed separately. Refill Kit is also available over the counter.
  • How much does Tempo cost?
    Close answer Open answer

    The TempoSmart App is available at no charge and can be used without a prescribed compatible device, with limited features, for up to 180 days. To learn the cost of your Tempo Welcome Kit, Tempo Refill Kit, and Tempo Pen, please call your insurance plan’s customer service line.


    If you have commercial drug insurance, you may also be eligible for the Tempo Savings Card.


    If you don’t have insurance and need help paying for your care, you may have another option available to you.

  • Can I use any BGM and/or CGM with the Tempo Platform?
    Close answer Open answer

    Not all BGMs and CGMs are compatible with the Tempo Platform. Tempo is compatible with the Dexcom G6 and G7 Systems and the following BGMs:


      Tempo™ Blood Glucose Meter

      AgaMatrix Jazz™ Wireless 2

      Contour® next ONE

      CVS Health Advanced Bluetooth Glucose Meter

      CVS Health True Metrix® Air

      OneTouch® Verio Flex Meter

      OneTouch® Verio Reflect Meter

      ReliOn™ Premier BLU

      RITE AID True Metrix Air

      Roche Accu-Check® Guide

      Roche Accu-Check® Guide Me

      Walgreens True Metrix Air


  • How do I get started with my Tempo Personalized Diabetes Management Platform?
    Close answer Open answer

    As someone starting on Tempo, you are provided a step-by-step guide to help you fill your prescription and get started on Tempo.


    Tempo users are also provided a complimentary onboarding session in the form of a free, one-on-one, live video session with a specialist who will guide you through the set-up process. To get started, Text TEMPO to 85099.


    If you have already received the prescription from your healthcare professional and picked up your Tempo Welcome Kit or Tempo Smart Button and Tempo Pen(s) from the pharmacy, you can start using the Tempo Platform.

    To get started, download the TempoSmart App onto your smartphone. You can use the link provided by your healthcare professional to create your user ID and password and complete your registration. Then you can pair the TempoSmart App with your Tempo Smart Button and compatible BGM or CGM.


    Follow these steps to connect your TempoSmart App with your Tempo Smart Button:


    1. Make sure the dose indicator on your Tempo Pen is at “0.”
    2. Open the TempoSmart App on your mobile device in a location at least 9 feet (3 meters) away from other mobile devices actively in use. Warning: to help prevent others from accessing your data or settings, do not leave your Tempo Smart Button in an area that can be accessed by others.
    3. On the TempoSmart App, select the following:
      • More
      • Connections & Devices
      • Tempo Smart Button
      • Connect Tempo Smart Button
    4. Press and hold the Tempo Smart Button down for about 10 seconds until you see 1 green flash. Release the Tempo Smart Button after you see 1 green flash. This means that your Tempo Smart Button is ready to pair with your app.
    5. Follow your TempoSmart App’s onscreen prompts to finish pairing your Tempo Smart Button.
    6. The light ring on the Tempo Smart Button will flash green 3 times when the Tempo Smart Button is connected (paired) with your app.

    For further instructions, please read the Instructions for Use included with the Tempo Smart Button in your Tempo Welcome Kit. You can also visit Setting Up Tempo.

Still Have Questions?

Contact Lilly Tempo Support at 1-855-LILLY-TEMPO (1-855-545-5983)
Monday to Friday, 8 ᴀᴍ to 8 ᴘᴍ ET, and Saturday, 9 ᴀᴍ to 5 ᴘᴍ ET.